Our Environmental Journey
We cut waste, save water, and offer eco garments. Sustainability is woven into all we do at Banana Moon.
Shipping & Customs Information for International Orders
We ship to many countries around the world, and we want to help you understand the additional costs that may apply when ordering from outside the UK. Please review the information below to learn more about customs charges, taxes, and delivery considerations in your country.
1. Customs Duties and Import Taxes
When goods are shipped internationally, they may be subject to customs duties, import taxes, or VAT, which are set by your country's customs authorities. These fees are typically based on:
- The value of the goods
- The type of product being imported
- The country of origin
Please note: These charges are not included in the price of your order or shipping costs. You will be responsible for paying them upon delivery.
2. Customs Processing & Brokerage Fees
Couriers like UPS, FedEx, or DHL often handle customs clearance for you and may charge a brokerage fee for this service. This fee covers the administrative costs associated with customs clearance and varies by country and carrier.
3. Understanding VAT (Value Added Tax)
Many countries apply VAT or a similar tax to imported goods. This is typically calculated as a percentage of the value of the goods plus shipping and any customs duties. For example:
In the European Union, VAT is charged at the standard rate of the destination country (e.g., 20% in France).
In Canada, goods may be subject to GST (Goods and Services Tax) or HST (Harmonized Sales Tax).
4. Customs Links by Country
We recommend you review your country's specific import regulations and tax rates. Below are links to some common customs websites:
European Union: EU Customs
United States: US Customs and Border Protection
Australia: Australian Border Force
Canada: Government of Canada
You may want to reach out to your local customs office for further information.
5. Customs Delays
Occasionally, shipments can be delayed due to customs clearance procedures. We do our best to provide accurate delivery estimates, but customs processing times are out of our control.
6. Contact Us for Support
If you have any questions about your shipment or the fees applied, please don’t hesitate to reach out to our customer support team at sales@bananamoon.co.uk.
